Refund policy

DAMAGED ITEMS ONLY:

We take great care in handcrafting and inspecting every item before it is shipped. If your order arrives damaged or defective, please contact us within 7 days of delivery with your order number and clear photos of the damaged item and its original packaging.

If your claim is approved, we will gladly send you a replacement item of equal or lesser value. We do not offer refunds for damaged items.

Customers within Canada will receive free shipping on approved replacement items. Return shipping is not required unless specifically requested by us.

To help protect our small family business, we reserve the right to decline claims or limit future replacements for customers who repeatedly submit claims that appear excessive, inconsistent, or fraudulent. This policy helps ensure we can continue providing quality handcrafted products and excellent service to all of our customers.

To start a return, you can contact us at pequenita.delicias@gmail.com.